Property is an investment that does not show its full returns unless the rents are fully collected and on time. Very often there are funding obligations to be met by the investor. That is why we have distinguished our management service by ensuring our client’s cash flow needs are fully met, collecting at least 85% of rents by the due date and 95% of rents within 10 days thereof.

Our investment brokers and managers work together to ensure that your property holdings perform as planned, by combining market knowledge with specialist management skills. We develop an asset plan for each client at the beginning of an instruction designed to deliver the highest levels of performance. This can come in a variety of ways, from lease re-gearing, identifying investment, redevelopment and refurbishment opportunities, to maximising rents on reviews and renewals, improving covenant strength and tenant mix, planned maintenance and raising service levels to tenants.

Tenants who are happy make loyal occupiers who pay rent and service charges on time. This is often achieved easily by managing expectations and exceeding expectation where possible. We take an active role across all our portfolios providing a highly personal management service designed to maximise tenant satisfaction whilst also ensuring enough proximity to understand a tenant’s business needs. By doing this we are able to identify potential problems and develop a plan of action well in advance of action being required. Our aim as always is to protect our client's position and enhance asset values wherever possible. Effective tenant knowledge is central to this process.

Dealing with the minutiae of day to day issues is often taken for granted but can materially affect investment performance, tenant satisfaction and voids if not undertaken efficiently and punctually in accordance with the set management plan. Our team is geared to meeting the requirements of the day to day and thus to achieving our asset performance objectives for each client.

Maintaining accurate records is essential to any asset management function. We ensure the maintenance of up to date accurate records and accounting schedules through a comprehensive property database. That way we are able to ensure that enquiries are answered and dealt with immediately, all opportunities are identified and all appropriate action is taken in good time.

Maintaining accurate records is essential to any asset management function. We ensure the maintenance of up to date accurate records and accounting schedules through a comprehensive property database. That way we are able to ensure that enquiries are answered and dealt with immediately, all opportunities are identified and all appropriate action is taken in good time.

We ensure that all records are accurate, service charges are up to date, tenant payments records are accurate and client funding is unnecessary or kept to an absolute minimum. Service charge accounts are targeted to be audited and balancing figures demanded within 8 weeks of the year-end.

We have one of the strongest multi-disciplined teams in London. That way we can apply the best skills to any client opportunity whatever discipline is required whether investment, landlord & tenant, rating, building surveying or planning based. This inherent strength brings significant value to our management clients and inspires a degree of creativity and flexibility unique to the traditional management service.

Whilst the avoidance of voids is ultimately a combination of the full range of services we provide under management, it is an increasingly important issue to address and plan for as part of the overall asset strategy. Voids are not just a lack of income for the investor, they produce a negative cash flow from service charge liabilities to empty rates. Understanding tenant issues is often central to the issue of voids but this cannot be dealt with on a reactive basis and must be planned for so that sufficient action can be taken to avoid or minimise any potential risks.

We continuously monitor the standard of service we provide. We work to, and assess ourselves, against the following performance criteria in topics commonly of concern to Landlords and occupiers:

• Personal Service / Client Satisfaction
• Rent Collection Performance
• Customer (Tenant) Satisfaction
• Day to Management Disciplines
• Accounting Format, Accuracy and Timeliness
• Database Integrity, Accuracy and Usability
• Management Reporting
• Asset Performance